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Conference Paper

Title

Analyzing Crowd Workers in Mobile Pay-for-Answer Q&A

Abstract

Despite the popularity of mobile pay-for-answer Q&A services, little is known about the people who answer questions on these services. In this paper we examine 18.8 million question and answer pairs from Jisiklog, the largest mobile pay-for answer Q&A service in Korea, and the results of a complementary survey study of 245 Jisiklog workers. This data is used to investigate key motivators of participation, working strategies of experienced users, and longitudinal interaction dynamics. We find that answerers are rarely motivated by social factors but are more motivated by financial incentives and intrinsic motives. Additionally, although answers are provided quickly, an answerer’s topic selection tends to be broad, with experienced workers employing unique strategies to answer questions and judge relevance. Finally, analysis of longitudinal working patterns and community dynamics demonstrate the robustness of mobile pay-for-answer Q&A. These findings have significant implications on the design of mobile pay-for-answer Q&A.

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Paper: PDF file of paper

Information & Date

In Prof. of CHI'13, Paris, France, April. 2013

Authors

Uichin Lee
Jihyoung Kim
Eunhee Yi
Juyup Sung
Mario Gerla